Shipping Policy

 

 

 

 We really like when customers are happy, so we make every effort to ship quickly and communicate clearly. Please review our shipping policy and shipping restrictions before ordering. If you have any questions, please call us at 317-849-9500.

 

Parts Shipping

Fast Shipping is a goal

 

Most IN STOCK items ship by the next business day. 

 During the spring and summer many IN STOCK items sell out. We notify all buyers if an order cannot be fulfilled within 2-3 days of placing an order. Buyers always have the option to cancel an order prior to shipment.

ALL other items (those not identified as IN STOCK) ship from our manufacturers/suppliers to our facility

Please allow 3-14 business days for these orders to ship. Certain manufacturers experience delays due to back orders, increased volume and seasonal shipping delays. If a backorder is longer than 3-14 business days we notify you via email. You may cancel the pending order and refund payment at any time prior to shipment from our facility.

We email you with all information regarding backorders and other delays.

Orders received Friday, Saturday and Sunday will ship the following week. 

This includes Premium and Express orders. ALL ORDERS PLACED ON FRIDAY, SATURDAY AND SUNDAY WILL SHIP NOT SHIP UNTIL MONDAY.

Shipping is restricted to contiguous 48 states.

Proposition 65 Restrictions restrict some orders from shipping to California (see details).

Please note: IF YOU HAVE QUESTIONS Please email or call us prior to placing an order.  

Shipping Options

We offer FREE shipping on all orders over $25. All orders under $25 ship for a flat rate. This is a recent change in policy to provide faster and more reliable shipping to our customers. We use shipping methods that include insurance against damage, loss and theft. 

Both FREE Economy Shipping and Flat Rate Standard Shipping default to the least expensive shipping method available including:

USPS First Class Mail, USPS Parcel Select, USPS Priority Mail and UPS SurePost. Our staff chooses the carrier based on lowest cost. 

Our fulfillment center is located in Indianapolis, Indiana transit times will vary based on your location.

Economy shipping does NOT have a guarantee delivery time. Buyers who need faster delivery may opt for premium shipping on IN STOCK items. 

Premium Shipping Options

We understand many customers need to expedite delivery

We offer Premium Shipping upgrades to either UPS SurePost, UPS Ground and UPS 2 Day Air

These options appear during checkout based on the weight and availability of the items in your cart. Non Stock Items are not eligible for Premium Shipping Options

UPS SurePost is a faster option. UPS handles transit from our facility to your zip code. Final delivery occurs to home via your local post office or a local UPS delivery.

UPS Ground typically arrives 1-2 days faster than SurePost. In many areas this service includes weekend delivery which may expedite delivery for orders placed later in the week

UPS 2-Day Air is the fastest shipping method we offer. See Express 2-Day Shipping for details. Please Note: UPS currently does not guarantee 2 day delivery on express packages.

We endeavor to ship Premium orders by the following business day. If items within your order are out of stock we will contact you via email to provide best options.

Only IN STOCK items will ship by the next business day. 

Paid Shipping is not an option on NON-Stock, Out of Stock and Back Order Items because the items must first ship from manufacturers to our facility

Express 2-Day Shipping

UPS 2-Day Air does NOT guarantees 1-Day or 2-Day Delivery on any Air Service but orders will arrive faster than Ground delivery.

We want all customers to feel comfortable and well cared for by our team

PLEASE NOTE our detailed shipping policy before upgrading to Express 2-Day Shipping:

Your order will ship by the next business day. If items within your order are out of stock we will contact you within 24 hours to provide a solution.

Only IN STOCK items will ship by the next business day

Although Express Shipping is available on some NON-Stock Items, the items are delayed from suppliers (typically 3-8 days) prior to shipment

UPS will not delivery to a PO Box via UPS Ground and Air 

Please understand our Express Shipping Schedule before upgrading

Express carriers do not operate on Saturday and Sunday in many areas

Non-Stock items are not eligible for express shipping

Orders received on Thursday will arrive by Tuesday

Orders placed on Friday, Saturday or Sunday will ship Monday with Wednesday Delivery

Order Confirmation

The Mower Shop emails order confirmation upon payment confirmation 

A second email is sent when the order ships

A final email is sent when the carrier scans your order as delivered 

Tracking Orders

ALL orders receive a tracking number from the carrier (USPS, FedEx or UPS)

Tracking number is included in the email confirming shipment

Shipping Restrictions

If you have questions regarding shipping restrictions, please contact us before placing an order

Certain restrictions prevent us from shipping to all geographical locations all the time 

The Mower Shop reserves the right to cancel any order for any lawful reason

Shipping is limited to contiguous 48 states

Orders will be cancelled to any address with a shipping address in an undeliverable geographical location within the contiguous U.S., Alaska, Hawaii, Puerto Rico, US Protectorates, PO Boxes and all international address

Other restrictions include but are not limited to

Unverifiable address

Local/State law

Hazmat material

Large items

Manufacturer Policy

 Unfulfillable orders will be cancelled upon receipt

Cancelled/voided credit card transactions and other payment services may hold pending charges

To avoid confusion please contact us directly before placing an order

Out of Stock Items

Items labeled IN STOCK typically ship by the following business day

Occasionally shipping delays occur due to lack of inventory or backorders with manufacturers. 

In the case of manufacturer back orders, we will attempt to contact you and the order will be cancelled and all payment methods refunded.

All NON-Stocked Items ship between 3-8 business days from date of order

Our team works hard to update buyers of delays, back orders and any other issue that may arise

Cancelled Orders

Buyers may request an order cancellation at any point before shipment

Once an order has shipped, buyers must adhere to the standard return policy

Once an order is cancelled, credit card and other payment systems may still show payment pending

Products & Accessories

 

Local Delivery restriction

Products labeled “Local Delivery” are not eligible for shipping beyond our local region

Local Delivery products are delivered fully assembled and tested to specific Indiana counties: Boone, Hamilton, Hancock & Marion

Any order outside this specific geographical location is subject to cancellation

Certain restrictions prevent us from shipping these items to all geographical locations

The Mower Shop reserves the right to cancel any order for any lawful reason

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